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رقم التسجيلة
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2822
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نوع المادة
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book
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ردمك
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9781422103487
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رقم الطلب
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HF5549.5.C6G58
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المؤلف كعنوان
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Harvard Business School Publishing Corporation
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العنوان
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Giving feedback : expert solutions to everyday challenges
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بيانات النشر
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Boston, Mass: Harvard Business School Pub, 2006.
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الوصف المادي
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xi, 75 p : 18 cm ; ill
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ملاحظات
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Includes bibliographical references
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المحتويات / النص
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Mentor¿s Message: Feeback as a Path for Learning,
Developing, and Changing ix
Giving Feedback: The Basics 1
The Challenge of Contemporary Leadership 3
Explore the meaning of the term, as well as the purposes and goals of giving and receiving feedback.
Expand your leadership skills 5
Leading or managing? 6
Recognize the leadership challenge 6
When to Give Feedback 9
Determine the most appropriate times to give feedback and avoid times that could create more problems.
Know when to step in 10
When feedback works and when it doesn¿t 11
How to Give Feedback Effectively 15
Focus on the steps to take for managing effective feedback sessions.
Establish a receptive work environment 16
Do your homework before a formal feedback session 17
Follow these five steps to facilitate a corrective feedback session 21
How to Receive Feedback Openly 27
Strive to lower defenses so that feedback can be received and used productively.
Why do we feel defensive? 28
Open your mind to change 29
How to Manage Feedback Problems 37
Discover how to handle difficult feedback situations.
Think carefully about giving upward corrective feedback 40
Decide when feedback no longer works 43
Be patient when working with a noncommunicator 45
Handle volatile situations with care 46
Avoid giving inappropriate feedback 47
Tips and Tools 53
Tools for Giving Feedback 55
Worksheets to help you plan and manage feedback.
Test Yourself 61
A helpful review of concepts presented in this guide. Take the test before and after you¿ve read through the guide to see how much you¿ve learned.
Answers to test questions 64
To Learn More 67
Additional titles of articles and books if you want to go more deeply into the topic.
Sources for Giving Feedback 75
Notes 77
For you to use as ideas come to mind.
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المواضيع
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Interpersonal communicationCommunication in personnel managementCommunication in managementFeedback (Psychology)
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