GV713.C53

Includes bibliographical references (p. 315-329) and index

Preface Acknowledgments Credits Introduction: Services and Human Resources in Sport and Recreation Part I Human Resources in Sport and Recreation Chapter 1 Volunteers and Volunteerism The Need for Volunteerism Volunteer Organizations People Who Volunteer Why People Volunteer Altruism and Volunteerism Summary Your Perspectives Chapter 2 Professionals and Professionalism Characteristics of a Profession Process of Professionalization Semi-Professions, Mimic Professions, and Deprofessionalization Professional Status of Sport Management and Sport and Recreation Services Professionalism and Volunteerism Summary Your Perspectives Chapter 3 Clients As Human Resources Customer As Input, Throughput, and Output Customer Participation in Sport and Recreation Services Client Motives for Participation Client Motivation and Sport Management Summary Your Perspectives Part II Individual Differences in Human Resources Chapter 4 Abilities Issues Over Ability Cognitive Abilities Emotional Intelligence Psychomotor Abilities Summary Your Perspectives Chapter 5 Personality Determinants of Personality Type Theories Trait Theories Personality and Organizational Behavior Summary Your Perspectives Chapter 6 Values Values, Beliefs, Attitudes, and Norms Sources of Values Terminal and Instrumental Values Hierarchy of Values Value Types Functions of Values Values in Organizations American Values and Sport Summary Your Perspectives Chapter 7 Motivation A Model of Motivation Motivation As Personal Investment Summary Your Perspectives Part III Human Resource Practices Chapter 8 Organizational Justice Distributive Justice Procedural Justice Interactional Justice Summary Your Perspectives Chapter 9 Job Design Job Enrichment Task Attributes Motivational Properties of Tasks Implementing Task Attributes Task Attributes and Individual Differences Other Approaches to Job Design Task Dependence, Coordination, and Variability Summary Your Perspectives Chapter 10 Staffing and Career Considerations Purposes of Staffing Focuses of Staffing Matching People and Jobs Psychological Contract Career Considerations Mentoring Summary Your Perspectives Chapter 11 Leadership Leader Behavior Multidimensional Model of Leadership Transformational and Transactional Leadership Leadership and Decision Making Decision Styles Problem Attributes Summary Your Perspectives Chapter 12 Performance Appraisal Purposes of Performance Appraisal What Should Be Evaluated When to Conduct Performance Appraisal Who Should Do the Appraisal? Errors in Rating Summary Your Perspectives Chapter 13 Reward Systems Purposes of Reward Systems Types of Rewards Bases of Rewards Reward Systems and Member Preferences Summary Your Perspectives Part IV Attitudinal Outcomes Chapter 14 Satisfaction Theories of Job Satisfaction Satisfaction With Volunteer Work Participant Satisfaction Measurement of Satisfaction Summary Your Perspectives Chapter 15 Commitment Multidimensionality of Organizational Commitment Occupational Commitment Development and Effects of Organizational Commitment Correlates of Organizational Commitment Summary Your Perspectives Chapter 16 Internal Marketing and Human Resource Management Production and Marketing of Products Triangle of Marketing Definition of Internal Marketing Process vs. People Orientation in Internal Marketing Marketing Principles in Internal Operations Internal Marketing As a Tool for Change Internal Marketing and Human Resource Management Marketing Department vs. Marketing Functions Issues in Internal Marketing Summary Conclusion: Founding and Guiding Themes References Index

The second edition of this ground-breaking text continues to guide students toward a greater understanding of human resource management in the sport and recreation environment. >Human Resource Management in Sport and Recreation, Second Edition,> provides future practitioners with a solid foundation in research and application of human resource management for success in the sport industry.With more than 30 years of experience in management of human resources, Dr. Packianathan Chelladurai provides an understanding of the dynamics of human resources and management, bringing into focus the three divergent groups of people who constitute human resources in sport and recreation organizations: paid professional workers, volunteers, and the clients themselves. Dr. Chelladurai goes on to match managerial processes with individual differences among those three groups.>Human Resource Management in Sport and Recreation, Second Edition,> merges the fields of human resource management and the sport industry in an easy-to-read manner. Its updated references, examples, and studies reflect the increased growth, interest, and complexity in human resource management in sport in recent years. This new edition places a greater emphasis on managerial competencies, the strategic importance of human resource management, and the implications of organizational justice. There is also a new chapter on internal marketing, a concept that has not been addressed adequately in a sport context but deserves attention as sport and recreation organizations better understand the importance of human resource management. This new chapter details the potential impact of internal marketing and outlines its uses.Student comprehension is aided by several special elements, including "Viewpoint" sidebars providing quotes and findings from experts and researchers, "Review" sidebars highlighting key points, and practical sidebars detailing applications of research or problems that practitioners must be aware of. The book also includes learning objectives, summaries, key terms, and end-of-chapter activities.Part I outlines the unique and common characteristics of the three groups in human resources. Part II focuses on differences among people and how the differences affect behavior in sport and recreation organizations. This part covers human resource issues related to abilities, personality, values, and motivation among the three sets. Part III explores significant organizational processes in the management of human resources. Included are chapters on organizational justice, job design, staffing and career considerations, leadership, performance appraisal, reward systems, and internal marketing. Finally, part IV discusses two significant outcomes expected of human resource practices: satisfaction and commitment.>Human Resource Management in Sport and Recreation, Second Edition,> will guide students' understanding of key concepts in human resources in the sport and recreation industry. In doing so, it will prepare them for a career in that industry.