HF5549.5.C6G58

Includes bibliographical references

Mentor¿s Message: Feeback as a Path for Learning, Developing, and Changing ix Giving Feedback: The Basics 1 The Challenge of Contemporary Leadership 3 Explore the meaning of the term, as well as the purposes and goals of giving and receiving feedback. Expand your leadership skills 5 Leading or managing? 6 Recognize the leadership challenge 6 When to Give Feedback 9 Determine the most appropriate times to give feedback and avoid times that could create more problems. Know when to step in 10 When feedback works and when it doesn¿t 11 How to Give Feedback Effectively 15 Focus on the steps to take for managing effective feedback sessions. Establish a receptive work environment 16 Do your homework before a formal feedback session 17 Follow these five steps to facilitate a corrective feedback session 21 How to Receive Feedback Openly 27 Strive to lower defenses so that feedback can be received and used productively. Why do we feel defensive? 28 Open your mind to change 29 How to Manage Feedback Problems 37 Discover how to handle difficult feedback situations. Think carefully about giving upward corrective feedback 40 Decide when feedback no longer works 43 Be patient when working with a noncommunicator 45 Handle volatile situations with care 46 Avoid giving inappropriate feedback 47 Tips and Tools 53 Tools for Giving Feedback 55 Worksheets to help you plan and manage feedback. Test Yourself 61 A helpful review of concepts presented in this guide. Take the test before and after you¿ve read through the guide to see how much you¿ve learned. Answers to test questions 64 To Learn More 67 Additional titles of articles and books if you want to go more deeply into the topic. Sources for Giving Feedback 75 Notes 77 For you to use as ideas come to mind.